Unless you’ve been living under a rock for the past few weeks, you’ve heard of Pokémon Go. This recently released game flooded the mobile app market, but it’s doing a lot more than just keeping the kids entertained. This game is having real-world effects on small and local businesses around the country, according to TechCrunch. “Pokémon […]

All small businesses have one common goal in mind: growth. But growing your business isn’t as simple as making more money. You have several priorities and values to keep in mind including customer relationships, quality employees and consistent product offerings. You also need to balance your growth plans with your existing revenue. Before you attempt […]

Any small business owner or entrepreneur knows the feeling of being there and growing a company from the beginning. You struggled through the tough times to get your company where it is today. But as your business grows, so do your hiring needs. You need a team of employees you can rely on when the […]

You do a lot to increase your incoming call volume, but what happens when there’s no one there to answer the phone? Among car dealerships, the number of inbound calls is increasing but the pickup rate isn’t, according to a recent survey of 117 top car U.S. dealership conducted by CallSource. The details of the study concluded […]

One of the greatest advantages of a vanity toll-free number is the ability to produce higher lead volumes. You’re looking to turn prospects into customers, so as these leads enter your sales funnel, it’s important to manage them effectively. Here are four tools to help you successfully increase conversion rates on your inbound phone leads: […]

Have you ever noticed what a lot of professional sports fields have in common? MetLife Stadium, Bank of America Stadium, Levi’s Stadium, Ford Field — they’re all named after brands. But not too long ago, stadiums were typically named after the teams, rather than brands. But in 1912, the owner of the Boston Red Sox […]

Everyone deserves a little extra recognition now and then, and your customers are no exception. You might offer sales and discounts, but there’s more you can do to promote loyalty and build better customer relationships. As a small business, you have the opportunity to show more care for your customers, but how can you do […]

Remember the days when you always knew who you were buying from? You had a grocer, a butcher, a milkman, a florist or a pharmacist who made every person they did business with feel welcome and important. Or maybe you don’t remember these days. Maybe all you know is hold music, wait times and phone […]