When you run a small business, every customer counts. That’s why it’s so important to form strategy for building and maintaining solid relationships with your clients. Those kinds of relationships don’t just happen; most business owners must set ground rules for themselves and their employees to ensure customers are treated in ways that establish trust […]

From a consumer perspective, it’s called smartphone addiction. From a call marketing perspective, it’s called opportunity. Consumers worldwide have become dependent on smartphone usage to help them optimize each day. For example, Deloitte recently found more than a third of global consumers check their phones within five minutes of waking each day, while a full 20 percent check their phones […]