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is a great and easy way for your customers to reach you.
Learn how vanity numbers work, and can increase inbound calls by 25% or more.
Some famous vanity number examples:
1-800-Contacts, 1-800-Dentist, 1-800-Progressive.
Just like a good domain name, a good vanity number creates instant prestige. This is
more true of 1-800 vanity numbers because of the amount of toll free marketing that’s been
by large companies over the years.
A good vanity number can make your company appear larger and more established, and creates
image of a brick and mortar business.
A good vanity number is one of the best things you can do to increase customer referral
marketing as well as repeat customers. A vanity number makes it easier for customers to
how to reach you for repeat orders and to tell someone else how to reach you.
Having an established vanity number has proven to be a real advantage in online marketing
customers have to gather lots of clues to assess credibility.
Studies show that advertising using a good vanity number can increase your response rate by
to 42 percent or more.
Consumers trust companies that are more accessible. They feel more comfortable knowing they
pick up the phone and talk to someone easily. A good vanity number creates a much stronger
in the mind of your potential customer.
Stronger public recognition increases your company’s net worth. An established vanity number
a valuable negotiating tool during acquisitions.
Toll Free vanity numbers provide additional channels to reach more customers and close more
You get to choose any valid phone number for your toll free number to ring through
to (land line, cell phone, etc.).
With your professional Voice Mailbox you have the option of receiving your voice
messages and fax messages as email. You can access your account online, or forward
voicemail message to your main email address. This way the voicemail message flows
your email workflow. It will be a permanent record of the information and a task
reminder! You can then easily forward voicemails to coworkers. Custom Toll Free's®
services also allow you to record a personalized voicemail greeting and specify how
seconds before voicemail answers the call.
In addition to the easy message management with your Voice Mailbox, you can save up
50 voice messages for 30 days on the call system.
Conduct conferences with up to 25 participants any time you want for as long as you
like. Regular per-minute charges apply for each participant that dials your toll
number for access.
Block unwanted calls to conserve minutes and save your valuable time. You can block
calls based on the state, area code, area code + prefix, or even one specific phone
number. Calls from blocked areas/numbers can be sent to a busy signal, to continuous
ringing, to an error message, or directly to voicemail. You can also choose the
areas or specific numbers from which you would like to receive calls, and avoid
receiving and paying for irrelevant calls.
You will always know who's calling with Non-Blockable Caller ID. This means you'll
able to block problem callers and be able to return client calls more easily.
Along with the flexibility of forwarding calls to any domestic number, you can also
a schedule to automatically forward calls to different numbers based on one or all
the following: time, day, area code, specific number or the state from which the
originated. Your callers won't know the difference.
Stay on top of your usage easily with call notification emails. You can receive an
instant email notification every time your 800 number is called. Each notification
includes the Caller ID of the calling party, the number to which the call was sent,
of day, and the length of the call.
Set the maximum allowed time that an answered call can stay connected. Calls will be
automatically disconnected when the specified time length is reached. If you have
voicemail enabled, you can also set the maximum duration of your callers' voicemail
Custom Toll Free's online account management is included free with service and
a variety of tools to help you track your calls such as call detail and campaign
Setup Fee: $50.00 / Monthly Fee: $25.00
Integrate your TFN with an Interactive Voice Response (IVR) system that can contain
multiple menus, greetings, and extensions. Our Customer Service department will work
with you to decide on the programming that will best fit your needs, and will record
upload any custom menu greetings needed. There is no hardware to buy or software to
Setup Fee: $5.00 / Monthly Fee: $5.00
Distribute your calls between multiple numbers using hunt groups. Choose to
your calls evenly amongst a group of numbers or sequentially in a specified number
order. Includes an optional greeting to play to your callers before hunting begins,
music on hold, and several end of hunt options.
Setup Fee: $2.00 / Monthly Fee: $2.00
Play a brief announcement before your calls are connected. You can customize the
announcement to identify which toll free number was dialed, which ad the caller was
answering or any similar kind of message you choose. This is especially helpful when
using a phone that doesn't display Caller ID, or when multiple 800 numbers ring to
same phone number.
Low Volume $10.00 / High Volume: $60.00
Choose to record every call you receive, or use call recording intermittently to
capture representative samples of telephone conversations. Store your recordings
stream, receive them via email, or even download for long term storage solutions.
Vanity numbers are typically the most successful toll free numbers. Toll free numbers are words
spelled out in the number. Here are some tips to be sure you find the best toll free number for your
Pick words that are easy to spell to ensure they will be remembered correctly.
The words you choose for your toll free vanity number should generally pertain to your
target market culture. It must make sense and describe your product and/or service or fit in
a well-crafted tag line like: “Call 1-800-SOLUTIONS for solutions to your financial
t’s better to reduce mixing words and numbers. The most successful toll free vanity numbers
are comprised of only words, and are considered more valuable.
Integrate your toll free vanity number throughout your business. Your toll free vanity
number must be seamlessly intertwined and highly visible in everything the public sees or
hears about your company.
Numeric-only numbers don’t have the same memorability as vanity numbers (numbers that spell
something), but some people prefer them because they are easy to dial. Numeric numbers are
especially good for:
We can help you locate the best words and numbers for your business! We’ve been doing this
for more than ten years!
A: After you have selected your toll free number you will be asked to select
your term. This is the option that will allow you to receive a 10% - 30%
discount on the recurring monthly fees, depending on the term you would like to
commit and secure your new toll free number for. Terms range from 1 year to 3
A: Good question! Sometimes you have a bit longer word that you want to include
in your vanity toll free, and that's ok. These extra letters are called trailing
digits, and don't effect the dialing.
Through CustomTollFree.com of course! We are the leading online database of toll
free numbers, since 1997. Some additional information: Toll-free numbers are
assigned on a first-come, first-served basis. Entities called Responsible
Organizations ("RespOrgs"), which are usually toll-free service providers or
carriers, have access to a database that contains information regarding the
of all toll-free numbers.
Absolutely, your new toll free number will work WITH your local number. In fact,
that's all toll free numbers do; they point to a local number where you want
your calls received. With the services we provide, you'll be able to login and
change the "ring-to" number whenever you like. Make it ring at your office, your
home, or even your cell phone. You can do this manually when your number is
ready, or you can setup a schedule to handle the changeover automatically at a
Yes! You can point your toll free number to any regular phone line, including
your cell phone. You can also change the number that your toll free numbers
rings to at any time.
Toll free numbers offer an easy way for your clients to contact you, but they
also do much more. Your number will be on the tip or your satisfied customer's
tongue when they're asked for a referral. It also gives your company an instant
sense of prestige as consumers equate quality vanity numbers with quality
services and products.
Custom Toll Free® specializes in helping companies find just the right number
for their campaigns. If you don't find what you are looking for on the website,
you can always call one of our consultants at 1-855-800-3030 to assist you.
Yes, absolutely. We recommend 7-10 digits as optimal but it depends on your
market and advertising medium. For example, if you advertise on a billboard then
it's most important that your audience remembers the number. Chances are that
they will wait until they get to the office or get home before they actually
call. In that instance it's best to make it memorable, even if it goes over by a
few digits. When dialing from a land line you can easily dial 10 digits without
any interference. If a longer number is chosen, make sure that it won't
interfere with you're companies menu options.
See our Basic Services
Summary for more details about these services.
Rates vary depending on several factors including the demand for the number in
question, the areas of usage and the contract length. When you select a number
from our Search Results page you will see more detailed pricing information for
that particular number. You pay just the one flat rate for usage of the number
each month. You will pay an additional prepaid rate for your long distance
charges if you desire more than 100 minutes. Like cell phones plans, you pay a
fee per minute regardless of whether the number is actually long distance. See
our Tips on Pricing page for more specific information.
All toll free numbers must run through a telephone company in order to route
them to their destination and those carriers charge per minute fees regardless
of where the calls are coming from.
Most call centers have the capability of having calls routed through direct
lines. Our consultants can work directly with your call center to determine the
feasibility of usage in your particular situation.
If you choose a monthly contract, you may cancel at any time with 15 days
written notice. All other contracts must be fulfilled by completing the contract
length, or paying the remaining contracted fees.
Your contract will automatically renew at the end of your contract period to
make sure you never have a lapse in service. If you remain a long-term client
it's reasonable to assume that at some point there may be some minor fluctuation
in price when your contracts renew, but our main goal is to keep your service as
consistent as possible. We know that clients spend a lot of money on advertising
and branding and we have your best interests in mind when it comes to
safeguarding that asset.
Typically a number is set up automatically to go to your free voicemail that
comes with the toll free number, however occasionally it can take longer.
We recommend setting up your number at least a week before running any
advertising so that you have time to test and set up options for your new custom
toll free number.
A toll free number is a telephone number that can be called at no cost to the
caller, because the recipient pays for the cost of the call. Also referred to as
'800' numbers after the original area code, although toll free numbers today can
start with the area codes, 800, 888, 877, 866, 855, 844 or 833.
A: Call us at 1-855-800-3030 to notify us that you wish to cancel service. Note
that you MUST cancel by the 15th of the month in order to avoid
incurring additional fees for the next month's billing cycle. Once processed,
you will receive an email confirmation with your effective cancellation date. If
you are on a long term contract a representative will send a reminder of your
term length and discuss cancellation terms.
A vanity number is an alphanumeric telephone number which often incorporates
words, abbreviations or acronyms in place of numbers. For example, the letters
in 1-800-Flowers correspond to the numbers 800-356-9377 on your phone's dial
While in use for over 30 years, vanity numbers have recently become recognized
as one of the most powerful business, branding and marketing tools. Most notably
their ability to generate 30-60% higher response rates to direct response
advertising has dramatically driven up demand. This is attributed to the ease of
memorability compared to regular phone numbers especially when consumers only
have a few seconds to take them in.
The latest toll free number search tools allow you to quickly and easily find
vanity numbers by keyword or phrase for specialized purposes or to unify
However, there are also numeric vanity numbers which are easy to remember
numbers often incorporating strings of the same digits. For example
A toll free number just forwards to or points to a regular local number. No
special equipment or additional line or installation is required.
When a call is placed to a toll free number, the Local Exchange Company (LEC)
queries the SMS/800 Database to determine the inter-exchange carrier (long
distance company) responsible for carrying the call. The inter-exchange carrier
then picks up the call, applies the appropriate features or routing, creates a
call record for billing, and routes the call to the terminating number, trunk ID
or circuit ID to which the toll free number is programmed to ring.
For example, when you reserve a toll free number with Custom Toll Free, we ask
you for your 'ring-to' number, and upon successful reservation your new toll
free number is routed to your designated local number. *Hint, a cell phone works
too! Want to change where your toll free number rings to? No problem, changing
the 'ring-to' is easy with the online account management included with your
custom toll free number.
Yes. Toll-free directory assistance for all toll free numbers can be obtained by
We have a Reverse look up
tool which will show you the active service provider
for that number, and you can see information that other users have provided. We
are not able to provide the personal information for the party that is using the
You might also want to try the following directory for assistance
If you're looking for a great toll free number, but still have a lot of
questions, give us a call at 1-855-800-3030 or fill out our contact
we'll contact you!