Other Toll Free Services

Premium Toll Free Search Service

Custom Toll Free® offers personalized toll free number search services. Our toll free number search process is intended to secure the toll free number you want quickly and efficiently. Though every client is different, we take the following steps for every toll free number search to ensure the best vanity number results for your business. We look forward to the opportunity to work with you!


    Once you have decided to have us search for a number, we’ll send you a Search Application Form. The information you provide on the Search Application helps us determine your search criteria.


    Use your Search Application to provide us with a list of possible toll free number combinations. We are happy to help you compile the list or make suggestions about possible alternatives to make the toll free number search process more successful. The more flexible you are with the words or numbers combinations you are looking for, the more likely it is we will be able to perform your toll free number search within your budget parameters. The most successful searches start with at least three possibilities.


    • Includes a word or words that says who you are and what you do.
    • Is memorable and creates “Instant Impact”
    • Focuses on your strongest selling point or benefit and creates the image you want in the mind of your prospect.
    • Says how to reach you on the phone and/or the Internet


    The Budgetary Expense is a variable cost directly connected to the value of the individual toll free number or numbers you are trying to secure. This is an actual expense incurred on your behalf and we do not take a commission or surcharge from this amount.

    Budgetary Expense is paid by our client directly to the organization that currently owns the number. This amount is usually determined by how the number is currently being used by the current owner. For example, it is easier to obtain a number that is not currently in use versus a number that is linked to a multi-million dollar campaign generating thousands of phone calls each day.

    We are experts at helping our clients determine what type of phone number would be best for your campaign. We can give you an educated budgetary expense estimate to help you select numbers that have the best possibility of being secured within your budget. If during the toll free search process we encounter opportunities that will provide greater return for your business, but might cost a bit more, we will let you know so that you can make informed choices.


    Once you have outlined your toll free number search criteria and return your signed Search Application, our Search Team will review the application and let you know if we will able to execute the toll free number search within your defined criteria The first thing they will look at is whether or not your budgetary expense will accommodate the toll free number(s) you are looking for.

    We have a very high success rate for securing numbers for our clients. The reason for this is simple: we do not accept every search request. It would not be in anyone’s best interest to tell you we are able to accept your toll free number search, when based on our experience the budgetary expense would be much higher than your budget allows. We work with you before you begin the process to let you know if in our opinion your search will be successful.


    To begin the search, we require a 10% non-refundable deposit of our consulting fee. In many cases, we also require a small refundable budgetary expense deposit. Once we receive your deposit(s), the toll free number search will begin.


    We conduct an extensive toll free number search to find out who currently owns the toll free number you are looking for. Negotiating for toll free numbers is not as easy as finding the number and making an offer. Many times, that’s just the beginning. You’ll want to have someone working on your behalf who has been there many times before. With a third party negotiator you have the added benefit of confidentiality. Our search team will help to negotiate the best price and secure your toll free number with the least amount of hassle to you.


    Once the negotiation process is complete, we will send you an invoice for the remaining balance of the budgetary expense. Upon receipt of the balance we will begin securing the number. Once the number is secured in your company’s name in our RespOrg, we will ask you to contact your carrier of choice to begin the number transfer process. Your carrier will ask you to complete a Letter of Authorization (LOA) giving us permission to transfer the number to their RespOrg.


    here are approximately 200 companies known as Responsible Organizations, or RespOrgs. RespOrgs are certified by the FCC to manage and move toll free numbers. AT&T, MCI, Sprint, Qwest and most large long distance carriers own their own RespOrg. This industry is highly regulated and information regarding telephone numbers is confidential. The fact that Custom Toll Free owns two RespOrgs puts us in the unique position of sharing the same information with the industry big players.


    Once we secure the number at our RespOrg, we will send you the final invoice for the balance of our consulting fees. Upon receipt, we will transfer the number to your carrier of choice.


    Don’t delay! Receive all of the benefits of a high-powered toll free number for your business. For more information about our toll free number search process or to begin searching for the perfect toll free vanity number, complete our online submission form, or call 1-800-CUSTOMIZE and speak with a toll free number consultant today.

Toll Free Monitoring Service

Why Can’t I Just Do It Myself? There are many web sites that will allow you to find out the status and phone company of a toll free number, but at Custom Toll Free® you can just tell us what number you wish to monitor and every month we will automatically send you the current information. Have a particular number that you really want? Get notified if a number becomes available, disconnected or changes phone companies. This service costs just $7.50 a month and can be updated or cancelled at any time.