UCN(NASDAQ:UCNN) is a provider of hosted contact handling services, targeted specifically at the business to business market. The company, whose services range from interactive voice response systems and automatic call distributors to workforce management software and automated customer surveys, has annual sales of $81.6 million,[1]with over 200 employees, and nearly 80,000 customers. UCN carved a niche for itself in the $28.7 billion contact handling market through the use of hosted voice and call center management services. The company innovated the idea of combining a national VoIP network with on-demand contact handling and agent management software.
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