It seems like most phone companies just don’t care about your business anymore. Even if you can get them on the phone, which can sometimes be a miracle in itself, you still often have to make your way through a maze of transfers to someone who can supposedly help you. Even then you are extremely lucky if you get to speak to someone who even remotely acts like he cares. Why?

For a start, until recently very little competition existed for phone companies. So no matter how poorly they have treated their customers, they really didn’t risk losing anyone. In other cases, phone companies have just found it cheaper to lure customers back after they leave than to fix their problems. It is basic math. If they can take advantage of you by $400 on your bill and then seduce you back with a $25 gift certificate later on, then why not?

While many companies gauge their success on customer service ratings, phone companies know they only need to be slightly ahead of their major competitors in order to maintain customers even if this is still an abysmal level of service. However, one thing you as a business owner or manager can take away from these bad experiences is a powerful lesson in how not to treat your own customers.

Another major reason phone companies fail to offer good service is that what is in your best interest is often the opposite of what is good for your phone carrier, especially when it comes to toll free number management. This is why many business owners are switching management of their business phone lines to Independent RespOrgs who have been earning a reputation for superior customer service and toll free number management.

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