Vanity Toll Free Numbers – Who Would You Rather Call?

A variety of communication mediums are available today. Small businesses have many choices. But the real question to ask is how your customers would prefer to contact you. Any study will show that they would rather call toll free numbers. Email may be convenient, but customer support is hardly instant through email. Usually, the company responds within twenty-four hours. In some industries, that kind of turn around is not acceptable at all.

Toll free numbers have many advantages for both you and your customer. Unlike regular phone numbers, they don't require customers to pay for every call they make. Many businesses have discovered the advantages of using vanity numbers. That’s why it is important to make your number stand out by choosing the combination wisely and through advertising.

Reasons why customers still prefer to use vanity toll free numbers include:

• Convenience – talking to a “real” person in real time is still best for some customers. Complex problems can be solved in minutes. It is also easier to talk than to read and write (when using chat or email communications).
• Portability – call forwarding is a standout feature in using toll free numbers. It allows you to redirect any incoming call to another device. As a result, important calls can be accepted even when you’re out of the office or even out of the country. Customer service is enhanced.
• Trusted Brand – when superior support services are given to customers whenever they ask for them, they will begin to trust your brand. Building trust creates a win-win situation for both the company and the consumer.

Without doubt, 800 numbers provide many features. But they aren't necessarily the only communication medium your company should use. When toll free numbers are available together with email and chat support, you can increase the scope of your market.