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What Are The Uses of Toll Free Numbers?

After Google Voice from last week, I wanted to get back to the basics and describe some of the uses, both standard and more complex, that consumers and businesses can put to toll free numbers. I’ll touch further on consumer use of vanity toll free numbers in a future article, but first, let’s discuss what toll free numbers can do for your business.

Your toll-free number: Six ways get customers to call

In the current economy customers are slower to spend. So now, more than even, marketing messages need to include key phrases that make the customer pick up the phone and call now. That’s why it’s important to tell people in your ads what’s new and different about your product or services — and why they should pick up the phone and dial your toll-free number right away:

The two most obvious phrases are:

  • On sale
  • Limited-time offer

But there are some other attractive phrases that command attention and inspire action. They include:

  • Overnight delivery
  • More style options in stock
  • New, improved design
  • Free estimate (or free sample)
  • Make sure your toll-free number appears prominently in your ad, paired with your special offer:
  • “Call 1-800-BIZ-NAME today to arrange a free estimate.”
  • “Call 1-800-BIZ-NAME today and your purchase can be delivered to you tomorrow!”

Need a distinctive toll-free number that matches your new campaign or product? Get started right away with our Toll Free Number Search. We can also help you get a great customer toll-free number that’s coming available.

Why parents are using the power of toll-free numbers

Whenever you think of the toll-free number market, you think flowers, contact lenses, or safe autos. But today, many parents are using personal toll free numbers to keep tabs on their kids. Parents worried about their college-bound youngsters are resting better at night with toll-free numbers.

We all know it’s hard to get little Suzy or Johnny to call home everyday, but if the call is free you might have a better chance of hearing that phone ring. While normal cell phone plans were once the popular route, they can be highly expensive.

In fact, research shows that 90 percent of people in the United States are dialing toll-free numbers. Additionally, response rates increase an average of 14 percent when advertisements contain toll-free numbers.

Who are the regular people using toll-free numbers today?

•    Parents and grandparents
•    College students
•    Parents of teens and tweens
•    Military families
•    Frequent travelers
•    Those in a long-distance relationship

Custom Toll Free can design a minute plan that is just right for your special toll free needs. You just might bond with your kids, friends and other loved-ones better. Well, maybe or maybe not, but you WILL save money!

In tough times use toll-free directory assistance and vanity numbers

There is more good reason to harness the power of a toll free number: you save customers money. Let’s face it, the economy is first on the minds of consumers. If they have the option of two phone numbers in front of them, they are going to be more apt to call the toll-free one and save money.

There’s even toll free directory assistance. It is accessed by dialing 1-800-555-1212, of course this is a completely free call to make. But not all phone numbers are subscribed to the service. So if you have a toll free number, make it available for customers to look it up through the toll-free assistance service.

To reinforce my point, not all toll-free numbers are listed in the directory, only the ones that subscribe are listed. However, the FCC has a plan in the works to review the promotional aspect and competition among multiple providers, such as directory assistance options for toll-free numbers.

Custom Toll Free can help you learn more about what’s on the toll-free horizon.

What are toll-free companies offering you?

Be sure you closely review your minutes and service options when you go with a toll free company. At Custom Toll Free we keep our customers closely abreast of all of their monthly minutes. And by offering a wide variety of minute plans, we can help customers better service their clients, too. 100 minutes per month completely free of charge to all our customers.

Friendly e-mails
Communication is everything in this business. Along with extensive minute plans, Custom Toll Free can supply you with a helpful courtesy email to alert you when getting close to your minute cap. In this hectic world, this is a good idea for those who don’t have time to monitor their minutes and need a little bit of extra help.

For example, you could get an e-mail alert when your calls reach 75 percent of your limit. Then, you can get an additional courtesy e-mail when you reach your per-month limit.

Signature minute plans
A toll free number is not hard to figure out. Really, it works very much like a regular cell phone plan. What toll free number holders have to realize though is that a number won’t work if there are no minutes left on a plan.

But at Custom Toll Free we don’t want anyone to miss a call. That’s why we are able offer a special “automatic minute increases” to our customers. When you go with a custom toll free number, you have an easy way to navigate the minutes used. Always remember to look at the plan options for your phone package. Anytime you want to upgrade, a company should be able to help you navigate what is best and how to do it.

What's with 855 numbers?

Supposedly the government has been reserving some 855 numbers to be able to deal with the toll-free number shortage. This is meant to help resolve the dwindling supply of 800 numbers. Only the 855 numbers have not been made available yet. When they do, you know Custom Toll Free will do what we can to help clients access these new numbers.

Consumers should harness an 800 without haste. Here are some good reasons to secure an 800 toll-free number:

  • Increased sales and fewer missed calls
  • A great marketing tool
  • Added word-of-mouth referrals
  • A decrease in item returns
  • Ensure vanity number availability

Learn how Custom Toll Free can help secure effective numbers.

800 numbers and notification e-mails
Today, “toll-free” has become a comprehensive service. When a business goes with a service provider or a toll-free company, they can monitor things like usage with call notification emails.

Monitor your toll free number via automatic e-mail notification systems. Many of our clients here at Custom Toll Free decide to go this route. Especially if they want to monitor things such as caller ID and the time of day the call comes through.

Going the toll-free route takes more forethought than simply getting a good vanity number. Let us help you.

More reasons businesses need help securing toll-free digits: 800 numbers are declining

Available 800 numbers are on the decline. That being said, there has never been a more urgent need for companies to get 800s if they have not already. It’s been over a decade since the federal government tried to help bolster the supply of toll free numbers. In fact, 800 numbers seem to be hard to come by, and it might be getting worse. Over the years the government has tried to safeguard 800 numbers in various ways.

Not so long ago, 866 saved the day
We all remember when 877 or 866 prefixes were the new digits on the block. With the technology boom and the expanding role of Internet (the emergence of matching vanity numbers with domain names) those newer digits slowly became in short supply as well.

Consumers may or may not know that The Federal Communications Commission (FCC) does have a plan in place for solving 800 numbers from becoming extinct.

While the remaining 800, 888, 866 and 877 become less and less available, phone companies and consumers feel the pain. This could have far-reaching implications on new and existing businesses and how they communicate with customers and clients. Many companies have come to realize that their toll-free numbers a seamless way to help market and grow their businesses.

When it seems like you can’t find a good toll free number, let Custom Toll Free help you secure the right one for your business needs (one point of our service is that we DO get numbers that are not available).

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5 things to do (right away!) with your vanity toll-free number

At last, you’ve got it: Your new vanity toll-free number. It’s catchy and memorable — and powerful. But only if you get it out there where prospective customers can see it. While you certainly have plans to use it in the next big direct marketing campaign you roll out, keep in mind that there are many other ways you can a vanity toll-free number to boost business and improve ROI.

  • Update your advertising. Redesign your ads and get new versions to all the publications, websites, and broadcast outlets where you currently advertise.
  • Update your printed materials. This includes business cards, envelopes, packaging, invoices, br ochures, and signage. It’s amazing how many people may drive by your bricks-and-mortar business every day and not stop in, but who will call as a result of seeing your 1-800 number.
  • Update your website. The new custom toll-free number should be prominently displayed on the home page and any sales pages — not buried on the “Contact Us” page or at the very bottom of the web pages.
  • Update your phone message. If people who call your current number get a recording (when you are closed, or if they are on hold), take advantage of those recordings to inform them about the new toll-free number. It will make it easier for them to call you next time.
  • Explore new types of advertising that are now open to you with an easy-to-remember vanity toll-free number. Those include vehicle signage, t-shirts, and all manner of corporate memorabilia, from mugs to license-plate frames.