Are Independent RespOrgs really a better choice for handling your toll free number management?
Well, Independent RespOrgs are really only a better choice if you want better protection for your business phone lines, you want to ensure business continuity, you desire the fastest possible service, and you want finally to have a phone company that will treat you as a valued customer and that you are confident has your best interests in mind.
Of course, if none of those things are important to you, then doing business with an Independent RespOrg really may not matter. However, if you want to win in your business and ensure continued success, then you could say it is essential to select an Independent RespOrg to handle your toll free number management.
Compared to Independent RespOrgs, phone-carrier affiliated RespOrgs have long been notorious for their poor customer service and the many conflicts of interest that often lead to their substandard management and delays in requests. Believe it or not, there really are phone companies out there that want to help you succeed and that will work hard to help you get the most out of your toll free numbers while actually making you feel like a valued customer for a change. Try out an Independent RespOrg and you will see the difference immediately.
Speed is everything in business today. Changes are happening at an unbelievably rapid rate, and unless your phone lines can keep up and your organization is nimble enough to maximize new opportunities as they arise, you will soon be left behind. Once you switch to an Independent RespOrg, however, you will be amazed by how your change requests are fulfilled in just hours instead of weeks, allowing you to make business decisions on the fly with confidence your business phone lines will be able to keep up.
Then, of course, Independent RespOrgs also offer the advantage of multi-carrier arrangements that provide protection in case of technical or service issues with a single carrier and will ensure your business phone lines are always running.
The choice is up to you, but in choosing between a carrier-affiliated RespOrg and an Independent RespOrg, it's pretty apparent the choice shouldn't be too difficult.
It seems like most phone companies just don’t care about your business anymore. Even if you can get them on the phone, which can sometimes be a miracle in itself, you still often have to make your way through a maze of transfers to someone who can supposedly help you. Even then you are extremely lucky if you get to speak to someone who even remotely acts like he cares. Why?
For a start, until recently very little competition existed for phone companies. So no matter how poorly they have treated their customers, they really didn’t risk losing anyone. In other cases, phone companies have just found it cheaper to lure customers back after they leave than to fix their problems. It is basic math. If they can take advantage of you by $400 on your bill and then seduce you back with a $25 gift certificate later on, then why not?
While many companies gauge their success on customer service ratings, phone companies know they only need to be slightly ahead of their major competitors in order to maintain customers even if this is still an abysmal level of service. However, one thing you as a business owner or manager can take away from these bad experiences is a powerful lesson in how not to treat your own customers.
Another major reason phone companies fail to offer good service is that what is in your best interest is often the opposite of what is good for your phone carrier, especially when it comes to toll free number management. This is why many business owners are switching management of their business phone lines to Independent RespOrgs who have been earning a reputation for superior customer service and toll free number management.
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The beauty of transferable numbers is that you can select the toll free numbers of your choice and transfer or move (port) them to any phone carrier you wish whenever you like. This flexibility means you do not need to be stuck on the phone with your normal business phone line carrier for hours on end trying to figure out a winning toll free vanity number for your company. Instead you are free to acquire your 800 numbers from the leading toll free number providers who offer the best and easiest search tools.
Look for those that allow you to search by keywords and return multiple great 800 number suggestions in seconds. You should also find that the best toll free service providers include a certain number of free minutes each month if you choose to keep your toll free number management with them. Additionally, you should expect to receive online faxing, advanced routing capabilities, email notification for voicemails, and even online access to call details for monitoring your 800 numbers and metrics.
Using transferable 800 numbers means, of course, that you can port your number anywhere you want, but make sure you do a little research before moving phone carriers. While some of the biggest names in the telecom industry constantly bombard you with advertising on TV, you may find that they are not quite all they are cracked up to be when it comes to toll free number management. You need to ensure that you are able to move your 800 number again quickly if need be, that response times will be rapid in the case of technical problems, and that you have access to flexible routing options to maintain a superior level of service and seamless operations. Only then can you be confident that you will be able to retain the competitive advantage over others in your industry.
No matter whether you are an entrepreneur with your own small business or an executive or manager for a medium or large international corporation, everyone can use more quality time to spend with partners, family, or friends, or just to spend more time focusing on the big picture for your business and developing new marketing strategies.
Recently, a number of articles have circulated that suggest you may want to become your own RespOrg. Clearly, these articles are nothing more than blatant advertising pieces aimed at bringing you in as a client for a service where a company will set you up under it as a RespOrg; of course, this situation will result in a handsome paycheck for that company while you do all the extremely complicated work of toll free number management, dealing with carriers, and trying to fix technical issues beyond your knowledge base. Can you do it? Sure, with a lot of training and many hours on the phone, you can probably learn to handle your own toll free number management. However, is overcoming that learning curve really the best use of your abilities and resources?
