Spirit Airlines hit the news this week announcing it will begin charging for customer support phone calls. Could this be the beginning of the end for the discount airline brand? How do they compare to those businesses that are embracing toll free numbers?
The L.A. Times reports Spirit now has over 70 add-on fees for passengers. The latest move follows on from the outrageous $100 carry on fiasco, and now charges customers to call for assistance and information. The stock obviously saw a sharp dip in trading after the news hit this week.
While the pressure may be on to compete, repeated business lessons have proven that taking away from customers, downgrading customer service, and a lack of transparency, racing to the bottom of the market in price-wars is a losing game.
It’s common knowledge to customers and employees in the food service industry that we “help ourselves”. Is there enough ketchup to go with those fries? No, grab some packets. Is one packet of sugar going to cover that whole cup of coffee? No, grab a handful. In other words, what would I want served with my order if I was sitting at the table? Your business should operate the same way. Are you satisfied with the services that you’re offering? If not, you’ve got a problem. If you can’t treat yourself the way you would want to be treated, then how can you expect your business to treat others?
For Your Business, Your Service, and Your Toll-Free Communication, Be Your Own Customer.
Toll free 800 number prefixes include 800, 888, 877, 866, and 855. These multiple prefixes exist due to increasing toll free 800 number demands, allowing callers and businesses to connect at no charge to the customer or client, a courtesy of the business.
The 800 number prefix was first introduced in 1967, and it functioned as the sole toll-free area code for businesses, services, and charities for nearly thirty years. That was until the FCC introduced the 888 number prefix in 1996 as the Internet added new Domain Name Systems. The other prefixes followed thereafter.
Toll free 800 number prefixes include 800, 888, 877, 866, and 855. These multiple prefixes exist due to increasing toll free 800 number demands, allowing callers and businesses to connect at no charge to the customer or client, a courtesy of the business.
The 800 number prefix was first introduced in 1967, and it functioned as the sole toll-free area code for businesses, services, and charities for nearly thirty years. That was until the FCC introduced the 888 number prefix in 1996 as the Internet added new Domain Name Systems. The other prefixes followed thereafter.
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Are toll free numbers really valuable in telemarketing? 800 numbers can absolutely create a positive spin to your marketing. Toll free numbers add credibility to your business's name and branding, as well as your market presence. The main advantage of choosing a number from the provider's list is that these numbers already exist in the system, so they are quick and easy to set up. However, finding the best toll free number that represents your business and speaks to your customers is worth the extra time and effort up front.
How easy is your company to find? More importantly, how easy is it for consumers to contact you and acquire your products and services?
Do you have a business phone number that automatically comes to mind when consumers think about your industry? Who do you call when you need flowers? 1-800-Flowers. What about cable or Internet? 1800-Comcast. A custom phone number? 1800-Customize.
Can 800 numbers help with employee effectiveness? Typically 800 numbers aren't directly associated with employee effectiveness, but they can certainly help. Toll free numbers can greatly help companies on both internal and external levels.
You know you need a toll free number for your organization but with so many toll free number services and prefixes to choose from now, which is right for your organization? Take a look at the following brief toll free guide and see which might be best for you.
800 Numbers
