If you’re interested in providing more value to your customers, then consider getting a toll free number. 800 numbers are notable because they provide a win-win solution to both businesses and consumers. For a business, having a 1-800 number is beneficial because it immediately provides a positive boost to the company’s image. When people dial a toll free number, they know your company will shoulder their call and they also feel confident that the person on the other end will provide high-quality service.
Tougher economic times across the globe are forcing businesses and customers to be more cautious with their spending and to reevaluate with whom they do business. The failure of many companies and the scandals surrounding a number of industries have taught consumers powerful lessons about choosing with whom to work. Having toll free numbers and vanity numbers for your main business lines and marketing campaigns means presenting a more credible and professional image to give your potential customers confidence in your business.
Local business phone service can give your company an edge over the competition. It is not surprising that companies that take advantage of this service experience better profitability. First, local phone service enables your company to provide high-quality service to your customers on demand. Orders, queries, and questions are immediately attended to because local phone lines are more reliable than cell phones.
One of the best ways to strengthen the power of your vanity toll free number is to use it in all your marketing materials. That includes putting it in your telephone greetings. Think about it: Clients dial “1-888-PET-CARE” and the greeting they get is “Hi, this is Johnson’s Pet Supplies.” But they could be hearing “Hi, you’ve reached 1-888-PET-CARE, Johnson’s Pet Supplies.”
This is a no-cost way of helping customers recognize and remember your custom toll free number, increasing the likelihood that they’ll call your business again in the future. Here are five ways to use phone greetings to turn those vanity number calls into sales — and increase customer satisfaction.
